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If you are thinking about purchasing a new or pre-owned car, truck or crossover from us here at Watertown Ford Chrysler, but aren’t quite sold yet, we encourage you to check out some of our testimonials from past customers.

Being cautious is very understandable. These reviews give an accurate description of the type of business we are here. If you have worked with us and would like to leave a testimonial, get in touch with us and let us know how we did.

27 Reviews

4.9 out of 5 stars

5 star

347

4 star

3 star

2 star

1 star

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Mike Butts 20 Aug 2018

Oil change and tire rotation took 50 minutes from drop off to phone call that it was complete. We tried to empty the garbage off the floor when parking it in line, but no garbage cans available. So we left the empty cups and pop bottles on the floor. The garbage was placed on the passenger seat whil...e floor was vacuumed and left there. The length of time was better, but the garbage issue left the experience falling short of exemplary. Show more

4 rate

Chris 10 May 2016

We found this 2007 Tundra Truck on the Internet along with several other interesting trucks. After contacting Todd in used sales dept he went over & above replying to each & every email or call. He came in on his day off to accommodate our schedule. He made sure that the truck was washed & spotl...ess. We drove hours from No Minn on a Wed. The sale went smooth & quickly with no loose ends. On Mon we met halfway to close the purchase. This was a huge plus not having to drive all the way back again to Watertown, S Dakota. We waited to write this review. Almost one month later we have zero qualms in regards to our truck! We definitely would recommend Warertown Ford & Todd in the used vehicle dept. Erick & Mary Show more

4 rate

Derek McHugh 06 Feb 2021

Great costumer service, nice waiting room with soda machine and cookies.

4 rate

Paul Olson 07 Jun 2017

My 20,000 mile servicing went smoothly and efficiently. The "treats" in the waiting area are also appreciated. :-)

4 rate

Zonya Tantype 20 Apr 2017

We were told our transmission fluid change would be done in 20 minutes. It took 2 hours. We were charged for the extra labor.

4 rate

Paul Olson 16 Nov 2017

I bought my 2016 Ford Escape from this dealership and have been diligent about bringing it in for servicing every 5,000 miles. I hit 25,000 earlier this week and, once again, their servicing was efficient, prompt, and thorough. Their waiting area is pleasant with a nice variety of snacks for us wh...ile work is being done. They sold me a great car and they are helping me take care of her. Thanks, Watertown Ford! Show more

4 rate

Andrew Towle 06 Jun 2016

Staff was helpful and the oil change was quick. Will continue to get my oil changed here.

4 rate

by Chris 10 May 2016

Our experience with Watertown Ford.We found this 2007 Tundra Truck on the Internet along with several other interesting trucks. After contacting Todd in used sales dept he went over & above replying to each & every email or call. He came in on his day off to accommodate our schedule. He made sur...e that the truck was washed & spotless. We drove hours from No Minn on a Wed. The sale went smooth & quickly with no loose ends. On Mon we met halfway to close the purchase. This was a huge plus not having to drive all the way back again to Watertown, S Dakota. We waited to write this review. Almost one month later we have zero qualms in regards to our truck! We definitely would recommend Warertown Ford & Todd in the used vehicle dept. Erick & Mary Show more

4 rate

Carol Schneider 31 May 2016

I had my oil changed at the Quick Lane. They did a good job as usual.

4 rate

Jerry Peterson 27 Aug 2022

My F150 broke down in Watertown SD; on 7/8/2022 was my apt. with them to look at it. I ask Eric in the service dept. to give me an estimate for the repair, he never call me back, so when I called him he seamed annoyed and gave me a low ball estimate of $1200.00. On 7/15/2022 at 7:30 AM was my apt. f...or a 4 hour repair, I live 100 miles away so I ask Eric to call me when repairs are finish so my brother could give me a ride there, Eric never called so when I called him he seamed annoyed and said it was finish, by then it was to late to pick up my F150 for that day. I told him I’ll pick it up the next day and ask him if he works that day? He lied and said he did. The next day I came in for my F150, the total cost was $1636.55, hundreds of dollars more then Eric low ball estimate and he wasn’t there to talk to him about the bill. I had to pay it as is!!! I will never go back there if I have to deal with Eric in the service dept.!!! UPDATE: I called dealership and talked to service manager, he listen to my complaint and MADE IT RIGHT. Thank You Show more

4 rate