2020 Ford Explorer ST

Took our pickup in to get a receiver put on the back. A simple job turned into a fiasco. There was no mechanic there in Accessories, so Rob, himself, did the job....just a matter of finding the right tools he said. Great service! Thank you :)

Tim Amy was a very helpful sales person and did a nice job even with the time it takes to order a vehicle and get it. This was my third vehicle I purchased in the last 5 years from Watertown Ford and I will be back. Thanks

Took delivery of my 2022 Ford Maverick today, the salesman Tim Amy was fantastic to work with through and through. Knew his product front to back even when cars are in short supply. Cannot thank the guys at Watertown Ford enough for selling my vehicle at MSRP in this crazy pandemic, paperwork was a breeze and my time was valued with my 10.5 hour drive home. 10/10 experience cannot thank them enough!

My F150 broke down in Watertown SD; on 7/8/2022 was my apt. with them to look at it. I ask Eric in the service dept. to give me an estimate for the repair, he never call me back, so when I called him he seamed annoyed and gave me a low ball estimate of $1200.00. On 7/15/2022 at 7:30 AM was my apt. for a 4 hour repair, I live 100 miles away so I ask Eric to call me when repairs are finish so my brother could give me a ride there, Eric never called so when I called him he seamed annoyed and said it was finish, by then it was to late to pick up my F150 for that day. I told him I’ll pick it up the next day and ask him if he works that day? He lied and said he did. The next day I came in for my F150, the total cost was $1636.55, hundreds of dollars more then Eric low ball estimate and he wasn’t there to talk to him about the bill. I had to pay it as is!!! I will never go back there if I have to deal with Eric in the service dept.!!! UPDATE: I called dealership and talked to service manager, he listen to my complaint and MADE IT RIGHT. Thank You

I was traveling through South Dakota on the I-29 when my Serpentine belt blew up on my Expedition. I got a tow into Ford and I believe it was less than one hour later they had me on the road again, headed home to Manitoba. Gina and Eric went out of their way to help me. I really appreciated it. They made me and my family comfortable in the waiting area while they got the belt and replaced it. We were on the road less than 2 hours after the belt went. If I was stuck near there again I would definitely go back. Thanks guys!

Great service. Great employees. Oil change, tire rotation. Waiting lounge provided with coffee, rolls, popcorn, and soda.

More than pleased with Watertown Ford! They were busy but the expected time was right on the money, and they have a very nice waiting area!

Quick, efficient and friendly service. Love their "snack bar"!!! Friendly and quality service at a reasonable price. Wait time for servicing seemed to be a bit longer than usual.

Great parts people helped me fast finding what was needed. Service people are great with helping me out with services that were needed, and checked to see if I could get my truck in for services. Sales people are good to get you to right department.

Extremely helpful when passing through town. The plastic covering on the undercarriage of our suv came unscrewed due to strong winds. Very friendly and quick to resolve the problem!